1. Master Subscription Agreement
These Terms & Conditions ("Terms") govern access to and use of Clinix Healthcare OS, provided by Clinix FZ-LLC ("Clinix", "we", "us") to healthcare entities including medical polyclinics, dental studios, aesthetic surgery centers, and hospital networks ("Client", "Facility", or "Subscriber").
By provisioning an account, executing an Order Form, or activating the platform, the Subscriber agrees to comply with and be legally bound by these terms under the jurisdiction of the United Arab Emirates courts.
2. Medical Facility Licensing & Physician Responsibility
- Clinical Discretion: Clinix provides administrative, diagnostic charting, AI transcription, and billing software tools. Final clinical decision-making, medical diagnosis, prescription approval, and surgical intervention remain the sole legal responsibility of the licensed attending physician or dentist.
- Facility Credentialing: The Subscriber warrants that all clinicians utilizing licensed seats hold valid professional practice licenses issued by DHA, DoH, or MOHAP.
- AI Clinical Scribe Disclaimer: AI-generated SOAP notes, automated ICD-10 suggestions, and drug contraindication warnings are advisory tools designed to accelerate clinical workflow; all notes must be reviewed and signed off by the licensed physician prior to patient file commitment.
3. UAE Regulatory Interoperability & Statutory Sync
Clinix provides automated connectors to UAE national health information exchanges:
- DHA NABIDH (Dubai): Automated HL7/FHIR R4 encounter bundles, immunizations, and clinical documentation upload.
- DoH Malaffi (Abu Dhabi): Seamless real-time exchange connection and insurance authorization synchronization.
- MOHAP Riayati (Northern Emirates): Centralized federated electronic health record linkage.
- UAE Tatmeen (Trace & Track): Direct GS1 2D DataMatrix barcode scanning for pharmaceutical receipt, dispensing, and disposal reporting.
The Subscriber is responsible for maintaining active institutional credentials and digital certificates with each respective regulatory portal.
4. Service Level Agreement (SLA) & Uptime Guarantee
For Managed Cloud subscribers, Clinix guarantees a 99.9% monthly service uptime excluding scheduled maintenance windows announced at least 48 hours in advance during off-peak hours (02:00 - 05:00 GST). In the event of service degradation exceeding guaranteed thresholds, service credit adjustments apply to subsequent billing cycles.
5. Fees, Currency & Billing Terms
Subscription fees are invoiced monthly or annually in UAE Dirhams () as detailed in our Pricing Plans.
- Invoices are subject to 5% UAE Federal Tax Authority (FTA) VAT where applicable.
- Payment terms are net 30 days from the invoice date via corporate direct debit, bank transfer, or recognized UAE payment gateways.
- Subscription plans include stated doctor license allotments; additional clinician seats may be added incrementally at prorated monthly rates.
6. Data Ownership & Offboarding Portability
The medical facility Subscriber retains 100% proprietary ownership of all patient records, medical photographs, billing files, and audit logs entered into the system. Upon subscription termination, Clinix guarantees full data portability via standard JSON, HL7 FHIR bundles, and PDF archives without proprietary lock-in.
7. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the substantive laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by the Dubai International Financial Centre (DIFC) Courts or the Dubai Courts.